How to Build and Manage Your Community: The Console Overview
The SelfCommunity Console Panel is an administrative interface designed to optimize client management and platform customization.
Customization and Configuration
The console offers essential features for customizing the platform's graphical interface, curating content, and managing users. Administrators can efficiently modify the platform's design, add new content, and manage users to meet specific requirements. It also supports integration with external software, enhancing the platform's capabilities and providing greater operational flexibility (Professional and Enterprise Plans only).
Advanced Social Analytics System
SelfCommunity incorporates an advanced Social Analytics system within the control console. This tool equips administrators with detailed insights into user trends and behaviors, enabling data-driven decisions to enhance engagement and optimize communication strategies.
Moderation and Security
The console includes a comprehensive moderation panel, allowing administrators to monitor and manage users, content, and reports. This system ensures a secure and respectful virtual environment, fostering positive and constructive interactions among members. Automated reporting of non-compliant content or behavior is also available, supported by Artificial Intelligence (AI).
Marketing Automation Tools
The console integrates marketing automation tools, enabling administrators to manage customized emails and push notifications. This facilitates effective and direct communication with the Community, promoting engagement and stimulating interaction.
Content Management: Content Organization
Within SelfCommunity, content is organized into thematic categories known as "Categories." These categories act as containers where related content is aggregated and made easily accessible to users. This thematic organization streamlines content search and discovery, allowing users to subscribe to specific "Categories" and receive real-time updates on topics of interest.
Typologies of Content
SelfCommunity users can create and share three main types of content:
All types of content support the integration of multimedia elements such as images, videos, and links, enriching the user experience and increasing interactivity on the platform.
Addressing Content
SelfCommunity offers a content targeting feature that enables authors to precisely target their messages. Content can be tailored to specific subject categories and/or defined user segments, thereby optimizing the relevance and effectiveness of communication.
Interaction on Content
Users can engage with content through a layered comment system, facilitating direct responses and second-level discussions. Additionally, users can mention other users in comments to engage them directly and track specific content to receive ongoing updates. The platform also supports the use of "Likes" and various "Reactions," providing valuable data for sentiment analysis and ensuring authors remain engaged and informed about the impact of their contributions.
Fruition of Content
SelfCommunity presents content through a continuous stream known as a Feed. The Primary Feed is personalized for each user, displaying posts and articles related to the "Categories" they have chosen to follow, along with activities of the users they follow. Additionally, there is a Secondary Feed offering an overall view of all content posted on the platform. Furthermore, for each specific category, related content is grouped in a Feed dedicated to that theme. For targeted searching, users can utilize the internal search engine to find specific content within SelfCommunity.
The Relationship between Users
In the SelfCommunity platform, each user possesses a personal profile where they can input details about themselves and view the content they have shared, organized in a Personal Feed. The profile also includes a section dedicated to social relationships, displaying following/followed users. Users can establish connections through "Friendship" or by following other users ("Follow"). All activities related to social relationships are managed by the notification system, which keeps users informed of updates. Communication between users is facilitated by an internal messaging system, allowing users to send private messages individually or to groups, with the option of attaching files.
Data and Users
SelfCommunity operates with a clear and defined data model: all user information and platform data are the exclusive property of customers. As a provider of a SaaS service, the company is committed to maintaining the platform while acknowledging that any data entered and generated by customers remains under their total control and ownership. This ensures maximum confidentiality and compliance with data ownership and portability regulations.
Valuing Data - The Social Analytics System
SelfCommunity's Social Analytics system plays a pivotal role in enriching user interaction by transforming their activities into strategic insights. All platform activities are meticulously stored and accessible within the Social Analytics system, offering daily, weekly, monthly, and customizable data ranges. Data can be exported seamlessly in CSV and PDF formats and can also be synchronized and transmitted with external tools, such as CRM systems. Moreover, the system provides a customizable dashboard, facilitating the visualization of crucial Community metrics such as Retention, Engagement, and Social Density. These concise reports serve as indispensable tools for comprehending the health and evolution of the Community, empowering customers to make data-driven decisions to optimize engagement and foster the growth of their platform.
The Notification System
SelfCommunity's Notification System assumes a vital role in sustaining user engagement and activity within the platform. Whenever an interaction transpires, the system promptly dispatches a notification, bolstering user engagement and sustaining high participation levels. Additionally, it offers the capability to dispatch Custom Push Notifications, enabling the organization to communicate directly with the entire user base, specific groups, or individuals, enriching notifications with text, images, and links.
Polls, Gamification, ADV
SelfCommunity offers an intuitive polls system, enabling administrators and users to initiate questionnaires with multiple options and predefined trigger periods. This tool stimulates user participation and yields valuable analytical data, accessible through the platform's social analytics system. To incentivize user activity, SelfCommunity implements a loyalty system that rewards the frequency of interaction and content contribution. Users accumulate points based on their platform actions, and upon reaching specific thresholds, the organization can grant them awards. Award management occurs externally to the SelfCommunity platform. Moreover, the platform provides dedicated in-house advertising (ADV) spaces, comprising 8 positions for announcing relevant events or news. These spaces can be utilized to link ads to external resources, such as websites, thereby extending the visibility and impact of communications.
Multi-Device, Real-Time
SelfCommunity employs a multi-device (Multi-Device) and real-time (Real Time) technology framework, encompassing Progressive Web Apps (PWA) and hybrid apps for Android and iOS platforms, alongside a comprehensive desktop version. This ensures a seamless, native user experience across all devices. Push notifications are leveraged to ensure continuous and instantaneous user engagement.
External Software Integrations
SelfCommunity offers the capability to expand its functionality by integrating with external software through API Programming Interfaces (Professional and Enterprise Plans only). This encompasses tasks such as synchronizing user lists, incorporating data from HR systems into user profiles, integrating document repositories, implementing bulk email systems, enabling real-time messaging, managing events, and incorporating gamification features.
Encapsulation
SelfCommunity can be seamlessly integrated and embedded into external digital environments such as websites, apps, and eCommerce platforms through APIs or frontend software development kits via frontend SDK (Professional and Enterprise Plans only).
Customization and Configuration
The console offers essential features for customizing the platform's graphical interface, curating content, and managing users. Administrators can efficiently modify the platform's design, add new content, and manage users to meet specific requirements. It also supports integration with external software, enhancing the platform's capabilities and providing greater operational flexibility (Professional and Enterprise Plans only).
Advanced Social Analytics System
SelfCommunity incorporates an advanced Social Analytics system within the control console. This tool equips administrators with detailed insights into user trends and behaviors, enabling data-driven decisions to enhance engagement and optimize communication strategies.
Moderation and Security
The console includes a comprehensive moderation panel, allowing administrators to monitor and manage users, content, and reports. This system ensures a secure and respectful virtual environment, fostering positive and constructive interactions among members. Automated reporting of non-compliant content or behavior is also available, supported by Artificial Intelligence (AI).
Marketing Automation Tools
The console integrates marketing automation tools, enabling administrators to manage customized emails and push notifications. This facilitates effective and direct communication with the Community, promoting engagement and stimulating interaction.
Content Management: Content Organization
Within SelfCommunity, content is organized into thematic categories known as "Categories." These categories act as containers where related content is aggregated and made easily accessible to users. This thematic organization streamlines content search and discovery, allowing users to subscribe to specific "Categories" and receive real-time updates on topics of interest.
Typologies of Content
SelfCommunity users can create and share three main types of content:
- Posts: Short, targeted text messages ideal for quick and direct communication, similar to traditional social networks.
- Articles: Structured and detailed content, including a title and extended body text with advanced formatting options. Articles are perfect for addressing topics in depth and providing informative or educational content.
- Polls: Short and targeted Community surveys, including a Poll Title, MultiChoice Poll Options, and opening and closing Poll dates.
All types of content support the integration of multimedia elements such as images, videos, and links, enriching the user experience and increasing interactivity on the platform.
Addressing Content
SelfCommunity offers a content targeting feature that enables authors to precisely target their messages. Content can be tailored to specific subject categories and/or defined user segments, thereby optimizing the relevance and effectiveness of communication.
Interaction on Content
Users can engage with content through a layered comment system, facilitating direct responses and second-level discussions. Additionally, users can mention other users in comments to engage them directly and track specific content to receive ongoing updates. The platform also supports the use of "Likes" and various "Reactions," providing valuable data for sentiment analysis and ensuring authors remain engaged and informed about the impact of their contributions.
Fruition of Content
SelfCommunity presents content through a continuous stream known as a Feed. The Primary Feed is personalized for each user, displaying posts and articles related to the "Categories" they have chosen to follow, along with activities of the users they follow. Additionally, there is a Secondary Feed offering an overall view of all content posted on the platform. Furthermore, for each specific category, related content is grouped in a Feed dedicated to that theme. For targeted searching, users can utilize the internal search engine to find specific content within SelfCommunity.
The Relationship between Users
In the SelfCommunity platform, each user possesses a personal profile where they can input details about themselves and view the content they have shared, organized in a Personal Feed. The profile also includes a section dedicated to social relationships, displaying following/followed users. Users can establish connections through "Friendship" or by following other users ("Follow"). All activities related to social relationships are managed by the notification system, which keeps users informed of updates. Communication between users is facilitated by an internal messaging system, allowing users to send private messages individually or to groups, with the option of attaching files.
Data and Users
SelfCommunity operates with a clear and defined data model: all user information and platform data are the exclusive property of customers. As a provider of a SaaS service, the company is committed to maintaining the platform while acknowledging that any data entered and generated by customers remains under their total control and ownership. This ensures maximum confidentiality and compliance with data ownership and portability regulations.
Valuing Data - The Social Analytics System
SelfCommunity's Social Analytics system plays a pivotal role in enriching user interaction by transforming their activities into strategic insights. All platform activities are meticulously stored and accessible within the Social Analytics system, offering daily, weekly, monthly, and customizable data ranges. Data can be exported seamlessly in CSV and PDF formats and can also be synchronized and transmitted with external tools, such as CRM systems. Moreover, the system provides a customizable dashboard, facilitating the visualization of crucial Community metrics such as Retention, Engagement, and Social Density. These concise reports serve as indispensable tools for comprehending the health and evolution of the Community, empowering customers to make data-driven decisions to optimize engagement and foster the growth of their platform.
The Notification System
SelfCommunity's Notification System assumes a vital role in sustaining user engagement and activity within the platform. Whenever an interaction transpires, the system promptly dispatches a notification, bolstering user engagement and sustaining high participation levels. Additionally, it offers the capability to dispatch Custom Push Notifications, enabling the organization to communicate directly with the entire user base, specific groups, or individuals, enriching notifications with text, images, and links.
Polls, Gamification, ADV
SelfCommunity offers an intuitive polls system, enabling administrators and users to initiate questionnaires with multiple options and predefined trigger periods. This tool stimulates user participation and yields valuable analytical data, accessible through the platform's social analytics system. To incentivize user activity, SelfCommunity implements a loyalty system that rewards the frequency of interaction and content contribution. Users accumulate points based on their platform actions, and upon reaching specific thresholds, the organization can grant them awards. Award management occurs externally to the SelfCommunity platform. Moreover, the platform provides dedicated in-house advertising (ADV) spaces, comprising 8 positions for announcing relevant events or news. These spaces can be utilized to link ads to external resources, such as websites, thereby extending the visibility and impact of communications.
Multi-Device, Real-Time
SelfCommunity employs a multi-device (Multi-Device) and real-time (Real Time) technology framework, encompassing Progressive Web Apps (PWA) and hybrid apps for Android and iOS platforms, alongside a comprehensive desktop version. This ensures a seamless, native user experience across all devices. Push notifications are leveraged to ensure continuous and instantaneous user engagement.
External Software Integrations
SelfCommunity offers the capability to expand its functionality by integrating with external software through API Programming Interfaces (Professional and Enterprise Plans only). This encompasses tasks such as synchronizing user lists, incorporating data from HR systems into user profiles, integrating document repositories, implementing bulk email systems, enabling real-time messaging, managing events, and incorporating gamification features.
Encapsulation
SelfCommunity can be seamlessly integrated and embedded into external digital environments such as websites, apps, and eCommerce platforms through APIs or frontend software development kits via frontend SDK (Professional and Enterprise Plans only).